# Travis Rea
**Principal Product Designer · GenAI, healthcare ops, complex workflows**

Bend / Sisters, OR · Open to Boise, Bend (onsite or hybrid), and remote  

(503) 507-1087 · travis@travisrea.com · https://travisrea.com · https://www.linkedin.com/in/iamtravisrea/

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## Summary

I design dense healthcare ops software and ship working prototypes, not slide decks.

I’ve spent 8+ years on multi-tenant plan and provider products. I co-founded Ayin’s **AI Accelerator** (one of two founding members). We use Figma and code (Claude Code included) to prove GenAI ideas before the org commits. Earlier I stood up the company’s first design practice on a platform used by about **13,000 users** managing roughly **1.2M Medicare/Medicaid patients** and **8.8M claims**.

Recent work: **Ayin Iris** (claim inquiry and cases, **$250K+/year** savings), **AI Claims** adjudication UI with human review, and **Ayin Wiki** (Bedrock + MCP) with a design system teams can hand to models. US Air Force veteran; Dedicated Crew Chief on fighters.

Portfolio: https://travisrea.com/portfolio

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## Skills

**GenAI product** — Claude Code, AI-assisted prototyping, agentic / HITL workflows, Bedrock, MCP, RAG, design systems for LLM use  

**Enterprise design** — Claims and authorizations, case management, multi-tenant IA, PHI-aware UX, complex forms and queues  

**Research and delivery** — Interviews, usability testing, SME partnership, critique, Figma systems, Agile  

**Tools** — Figma, Claude Code, Bedrock, Axure, Affinity, Adobe, Maze, HTML/CSS, Git  

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## Experience

### Ayin Health Solutions
*Healthcare SaaS for health plans and providers · formerly PHTECH*

**Principal Product Designer** · Mar 2023 – Present · *AI Accelerator, founding member*  
**Senior Product Designer** · Nov 2017 – Mar 2023

**Principal · AI Accelerator**

- Co-founded the AI Accelerator with one other lead: charter, how we prove work (prototype first), and how design shows up in GenAI projects.
- Design lead on **AI Claims**: ops UI for an agent pipeline with review queues, confidence, and plan-document grounding. Not a black box.
- Designed and shipped **Ayin Iris** (2026): one place for claim questions and cases, PHI scoped by role. Ops savings tracked at **$250K+/year**; first useful response ~40% faster in sampling.
- Built **Ayin Wiki** on Bedrock: people upload messy docs, get a structured wiki; MCP server with Okta so individuals connect their own agents to the same pages. Also packaged the Figma system so AI builds start with real product tokens and components.
- Helped teams ship their own AI tools (report generation, OHA/gov guidance monitoring) with design guidance and hands-on Claude Code coaching.
- Everyday work with product, eng, and ops on regulated tradeoffs: safe defaults, permissions, human-in-the-loop.

**Senior → Principal (selected)**

- Stood up design at PHTECH: research practice, testing, style guide, first **atomic design system** (grew into today’s Figma system). Led PHTECH → Ayin rebrand and modernizing dense workflows off early-2000s platform UI patterns.
- Designed call-center notes into CIM after leadership and agent research (notes lived in Word/OneNote during timed calls). Standardized reportable notes, better wrap between calls, strong call-center adoption.
- Redesigned pre-auth and referral submission with provider offices and plan partners: **~90% fewer submission errors**, less plan rework, better auth SLAs.
- Care management with external SMEs; universal assessments and the admin configuration shell those products sit on.

### Product Designer · SIX CRM (CRM BlackBox)
Feb 2016 – Nov 2017 · Portland, OR

- Multi-tenant B2B CRM and subscription commerce in a small startup team. Design system, prototypes, A/B tests on marketing templates, usability testing.
- Product sold in a **multimillion-dollar acquisition** by a direct competitor.

### Dedicated Crew Chief · United States Air Force
Apr 2004 – Apr 2010 · Fighters

- Led crews on mission-critical fighter systems. Safety, reliability, and clear communication when mistakes cost real outcomes.

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## Education

**Associate of Computer Science: Web Design & Interactive Media**  
The Art Institute of Pittsburgh · 3.87 GPA, Dean’s List

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## Snapshot

| Work | Result |
|------|--------|
| **Ayin Iris** | Case/inquiry product; **$250K+/yr** savings |
| **AI Claims** | Agent pipeline UI with human review |
| **Wiki + design system** | Bedrock wiki, MCP, LLM-ready Figma system |
| **Platform scale** | ~13K users · ~1.2M members · ~8.8M claims |
| **Pre-auth / referral** | **~90%** fewer submission errors |

https://travisrea.com